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Nebraska Mediation, Arbitration and ADR Services


Why Aren’t We Preparing People for Workplace Conflict?


There isn’t an industry out there that is conflict free.  While the nature and severity of conflict differs, conflict is the constant.  I have a hard time figuring out why companies and educational institutions aren’t being proactive and equipping their employees and students with the basic knowledge of how to handle conflict in the workplace.  Workplace conflict resolution training can assist with this.

I have worked in the healthcare industry for a while and have been witness to the variety of surface conflict facing this industry daily.  While it can be argued there is deeper and systemic conflict in the healthcare industry, surface conflict will be the focus.  Within this industry there is everything from employee conflict to patient conflict.  In talking with staff on the front lines (nurses, doctors and other clinical staff) they don’t really receive formal training on handling conflict.  For the company, the return on investment (ROI) of training staff with a basic skill-set of conflict resolution would be massive.  Not only would Human Resources have some time freed by this but retention would improve as would patient experience.  All of these translate to increased profitability for the company.

workplace conflict resolution training

Workplace conflict resolution training sends a strong message of empowerment and value

Within the educational setting, while an entire semester class (or more) could be taught on conflict resolution, having a seminar for students giving them an overview and enough knowledge to feel confident when facing conflict in the workplace would be extremely beneficial.  Not only would this skill reflect well on the institution but would make students more marketable to companies.

Workplace Conflict Resolution Training Omaha, NE

By bringing in qualified conflict coaches and trainers to share their wisdom with employees and students, the company or institution sends a strong message of empowerment and value that will help them tenfold in the future as they recruit.  A relatively simple change to how companies and educational institutions approach conflict resolution has the potential to significantly impact them for years to come financially and with their reputation.

If you or someone you know would like to discuss workplace conflict resolution training, call Affirmative Dispute Resolution in Omaha, Nebraska, at 402-835-6300 or send us a message.

Kathleen Folkerts
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Kathleen Folkerts

Conflict Specialist at Affirmative Dispute Resolution
Kathleen Folkerts is a Nebraska Conflict Specialist with formal training in resolving disputes.She received her Master’s degree in Negotiation and Dispute Resolution from the Werner Institute at Creighton University in Omaha. Learn more about Kathleen here.
Kathleen Folkerts
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