Nebraska Mediation, Arbitration and ADR Services


Bridging The Gap with Conflict Coaching


All of us face conflicts in our lives that are difficult and messy. Trying to figure out how to engage and even if to engage can be daunting. This is where Conflict Coaching plays an integral role.

What is Conflict Coaching?

Conflict Coaching can be defined as a set of skills or strategies used to help a person’s ability to engage in, manage or resolve conflict with another person or entity.

This process allows a person to talk openly with a neutral person about the conflict to help think through options to engage or manage the conflict. This process of Conflict Coaching is often times used in conjunction with other processes such as mediation.

Conflict Coaching Omaha, NE

There are many instances in which Conflict Coaching can be applied such as:

How does Conflict Coaching work?

During the coaching process, the coach helps address how to recognize and anticipate feelings. It is also important to have an honest conversation of what the true purpose of the person’s involvement is.

Coaches accomplish this in part by discussing what issues to raise and which ones are alright to let go. These along with other topics are worked through with a Conflict Coach.

One technique that is often used in Conflict Coaching is rehearsing the conversation with the coach. Another technique utilized in Conflict Coaching is Conflict Mapping. This visual representation gives a concise picture and can help create strategies for engagement.

A goal of Conflict Coaching is to amply prepare a person to confidently enter into a difficult discussion. Coaches are here to help bridge the gap of where the client is in the conflict and where they want to be.

Stone, D., Patton, B., & Heen, S. (2000). Difficult Conversations. London: Penguin Books.

Kathleen Folkerts
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Kathleen Folkerts

Conflict Specialist at Affirmative Dispute Resolution
Kathleen Folkerts is a Nebraska Conflict Specialist with formal training in resolving disputes.She received her Master’s degree in Negotiation and Dispute Resolution from the Werner Institute at Creighton University in Omaha. Learn more about Kathleen here.
Kathleen Folkerts
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